Sales | Executive – Patient Care Specialist

Job Summary:

We are looking for a motivated and dynamic Executive – Patient Care Specialist with a focus on Sales to join our team at Eye Mantra in Delhi. This role combines patient care with a strong emphasis on sales, where you will assist patients throughout their eye care journey, address inquiries, provide information about treatments and services, and actively promote and sell our products and services. The ideal candidate will have excellent communication skills, a passion for patient care, and a proven track record in sales.

Key Responsibilities:

Patient Care and Communication:

• Provide exceptional patient care and service throughout their visit to the clinic.
• Address patient queries regarding treatments, procedures, and services offered at Eye Mantra.
• Educate patients about eye care services, treatment options, and aftercare instructions.
• Assist in appointment scheduling, follow-ups, and reminders to ensure a seamless patient experience.
• Ensure a comfortable and welcoming environment for patients, addressing any concerns promptly.

Sales and Service Promotion:

• Actively promote and sell eye care services such as consultations, surgeries, and corrective lens solutions (glasses, contact lenses, etc.).
• Suggest and cross-sell relevant products and services to patients based on their needs (e.g., eye tests, vision correction, and other treatments).
• Achieve monthly sales targets by promoting products and services in a consultative manner.
• Maintain a clear understanding of the products and services offered to effectively communicate benefits and value to patients.

Customer Relationship Management:

• Build and maintain strong relationships with patients, ensuring they receive top-quality care and service.
• Maintain regular communication with patients to ensure follow-ups and retention.
• Keep accurate records of patient interactions, sales transactions, and service requests.

Coordination with Medical Staff:

• Work closely with doctors, optometrists, and other healthcare professionals to provide seamless care for patients.
• Ensure all necessary documentation and records are completed in a timely manner.
• Ensure that all patient concerns are communicated effectively to the relevant medical staff and addressed.

Administrative and Reporting Duties:

• Update patient records in the system accurately, ensuring confidentiality and adherence to legal requirements.
• Prepare and maintain sales reports, tracking performance against targets and KPIs.
• Assist in maintaining stock levels of patient care products (glasses, contact lenses) and ensure they are properly displayed and marketed.

Requirements:

Education:

• Bachelor’s degree in any field (preferably in Healthcare, Sales, or Business Administration).
• Certifications or training in sales, customer care, or healthcare would be a plus.

Experience:

• Minimum 1–3 years of experience in a sales or patient care role, preferably in healthcare, hospitals, or optical clinics.
• Proven track record of achieving sales targets or experience in a customer-facing sales role.
• Experience in handling patient inquiries, providing information, and converting leads into sales.

Skills:

• Strong verbal and written communication skills with the ability to interact effectively with patients.
• Customer-focused with the ability to handle patient concerns and complaints professionally.
• Ability to work under pressure and meet sales targets.
• Good organizational skills with attention to detail and the ability to maintain accurate records.
• Proficiency in using CRM software, MS Office, and basic computer skills.

Preferred Skills:

• Previous experience in optical sales, healthcare sales, or medical sales.
• Familiarity with eye care products (glasses, contact lenses) and treatments is an advantage.
• Ability to speak multiple languages (especially Hindi or English) is a plus.