Sales Team Lead

Job Summary:

We are looking for an enthusiastic and results-driven Sales Team Leader (Sales TL) to join Eye Mantra in Delhi. As a Sales Team Leader, you will be responsible for leading and managing a team of sales executives to achieve sales targets, promote eye care services, and ensure the highest level of customer satisfaction. The ideal candidate should have a proven track record in sales management, team leadership, and the ability to drive revenue growth while maintaining strong customer relationships.

Key Responsibilities:

Team Leadership & Management:

• Lead, motivate, and manage a team of sales executives, ensuring they meet or exceed monthly, quarterly, and annual sales targets.
• Conduct regular team meetings, provide coaching, and offer ongoing training to keep sales staff motivated and well-equipped to perform.
• Monitor individual and team performance and provide constructive feedback to drive improvement.
• Foster a positive and competitive sales environment while encouraging teamwork and collaboration.

Sales Strategy & Target Achievement:

• Develop and implement effective sales strategies to drive revenue and market share growth.
• Set clear sales targets for the team and develop action plans to achieve those targets.
• Track and analyze sales performance metrics and KPIs to identify areas for improvement and ensure continuous growth.
• Ensure the team actively promotes Eye Mantra’s services and products, including consultations, surgeries, and corrective lens solutions, to meet patient needs and sales goals.

Customer Relationship Management:

• Build and maintain strong relationships with both new and existing customers to ensure high levels of patient satisfaction and retention.
• Address customer concerns, questions, and feedback in a timely and professional manner.
• Ensure that patients are properly informed about available treatments, services, and products, providing consultative advice to drive sales.

Sales Reporting & Analysis:

• Prepare and present regular sales reports to management, including progress toward sales goals, performance analysis, and market trends.
• Analyze competitor strategies and market dynamics to stay ahead of industry trends and adjust sales strategies accordingly.
• Implement measures to improve team performance based on sales data analysis.

Collaboration with Other Departments:

• Work closely with marketing, operations, and patient care teams to ensure seamless service delivery and alignment of sales efforts.
• Coordinate with other departments to address any operational or service issues that impact sales performance.
• Collaborate with the customer care team to ensure all patient concerns and follow-ups are handled promptly.

Recruitment & Training:

• Assist in the recruitment, selection, and onboarding of new sales team members.
• Provide continuous training to the team on product knowledge, sales techniques, customer service, and company policies.

Requirements:

Education:

• Bachelor’s degree in Business, Marketing, Healthcare Management, or a related field. A Master’s degree or certifications in sales management is a plus.

Experience:

• Minimum 3-5 years of experience in a sales or team leader role, preferably in healthcare, medical services, or related industries.
• Proven experience in leading a sales team and achieving sales targets.
• Demonstrated ability to manage and coach a sales team to success.

Skills:

• Strong leadership and team management skills, with the ability to inspire and motivate the team.
• Excellent communication and interpersonal skills to effectively interact with team members, patients, and stakeholders.
• Strong analytical skills to assess sales data and make informed decisions.
• Ability to develop and implement sales strategies that align with business goals.
• Proficiency in CRM software, Microsoft Office Suite, and sales reporting tools.

Preferred Skills:

• Previous experience in healthcare sales, particularly in optical sales, eye care products, or medical services.
• Ability to speak multiple languages (especially Hindi or English) is an advantage.
• In-depth knowledge of eye care products and treatments.